BetterHelp vs. Talkspace Comparison

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As mental health care continues to evolve, online therapy is rapidly gaining popularity as a mainstream option for seeking professional help. The growing success in this industry has encouraged many mental health service providers to seek control over an intensely competitive environment. Therapists who offer evidence-based solutions, often make use of video sessions and messaging therapy.

Two of the largest counseling platforms that share the majority of the market and have the best credibility are BetterHelp and Talk space. These two online therapy platforms have a lot in common as they provide almost the same quality of counseling services. Here, you will find an in-depth comparison of these two giants.

BetterHelp and TalkSpace at a Glance

BetterHelp is the world’s most successful online counseling platform. It has 8,000+ mental health professionals and therapists, each with at least four years and 2,000 hours of hands-on experience. This makes BetterHelp one of the most sought-after online therapy platforms.

One the other hand, TalkSpace is an online therapy platform, offering private counseling with the help of a network of licensed therapists. Customers can avail special features like unrestricted texting, and access registered as well as qualified therapists without requiring prior appointments. Talkspace has its share of faithful clientele.

What kinds of special features do they have?

Both platforms offer lots of blog content that addresses a wide range of mental health, wellness, and personal growth topics. Many of the resources are available without cost.

Betterhelp

TalkSpace

Betterhelp doesn’t offer a full psychiatric service.TalkSpace offers a full psychiatric service.
BetterHelp’s matching process is automated.Talkspace, on the other hand, have you chat with a consultation therapist to understand your therapy goals and needs before giving you a list of therapists to choose from.
The minimum age for Sign Up is 18 and up.The minimum age for Sign Up is 13 and up.
Most health insurance plans do not cover BetterHelp costs.Talkspace expenses could be covered by the insurance of somewhere around 40 million Americans right now.
Betterhelp offers financial aid for those who qualify.There is no such thing offered by TalkSpace as financial aid.
Credit cards and PayPal are accepted for payment.Only credit card is accepted for payment
BetterHelp is less of a commitment since you can sign up for a weekly membership.With BetterHelp, you’ll have access to therapy without a long-term commitment, since plans can be billed weekly.
 
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Best Overall
5/5
Best chats
4/5

What are the main Differences between BetterHelp and TalkSpace?

BetterHelp

          Talkspace Counseling

Unlimited text messages, and you can talk to therapists via live video, video, and audio messaging, or phone calls TalkSpace offers unlimited texting and 4 x 30-minute live sessions
Mobile and Desktop apps for hands-on therapy TalkSpace clients can access therapy on a laptop or PC
Customers at BetterHelp can have a seven-day free trial, and access over 6,000 licensed online counselors specialized in various type of therapies. 3,000+ licensed therapists and mental health providers.
Betterhelp offers dedicated therapy plans with normal BetterHelp cost for adults, teens, and couples Sign up if you’re 13 or older but with parental permission Change therapists every week or whenever you like. Matching Criteria (uses a 25-point questionnaire to match you to a therapist) BetterHelp is well-reviewed by 1,000+ people on Trustpilot Talkspace offers specific stress management programs based on research. It let you sign up for therapy service if you’re 13 or older It let you sign up for therapy service if you’re 13 or older TalkSpace uses a therapist matchmaker to connect you with the right therapist by asking you questions via video sessions Access past conversations even if you cancel therapy service

Sign-Up Process of Betterhelp and TalkSpace

BetterHelp and TalkSpace both are by and large viewed as easy-to-use online platforms for those who’re looking for treatment. However, some of their distinctive details on closer inspection serve as comparative advantages.

BetterHelp connects you with a counselor based on an admission test you complete at the time of registration. You should answer questions about your health issues and your medication priorities. Once you finish this initial intake form, BetterHelp connects you to a counselor, usually within 24 hours or less. BetterHelp’s intake process is simple, but it may seem unappealing because it is automatic.

TalkSpace doesn’t offer free time for testing for its customers. But its evaluation process is more open and interactive. Customers engage in a video session with a therapist who asks questions, monitors their answers, and walks you through the application process.

Although TalkSpace offers an interactive evaluation process, still BetterHelp has the edge over TalkSpace and customers who are looking for free time for testing.

Screening Process of Betterhelp and TalkSpace Therapy Services

Every counselor and mental health professional on both platforms is a qualified professional. The main difference between the two is that BetterHelp features the profiles of all of their counselors on their website, encouraging you to search for a different therapist if you like.

Talkspace refers you to a matching counselor when you sign up for the website. It asks you a few questions, and pairs you with a particular therapist based on your responses. If you want to replace your counselor, you will need to send a request, and Talkspace will reassign your therapist.

For Talkspace, there is a “we decide what’s better for you” approach because you can’t choose a therapist even though you’re asking for a change.

On BetterHelp, each therapist applicant is required to perform a detailed case study examination by a licensed healthcare professional. It is a systematic process of 4-5 weeks, which will later on result in a 15% approval rate to enter the program. TalkSpace, on the other hand, expects all of its counselors to have completed more than 3,000 hours of professional training to access their network.

Messages

Phone calls

Video Chats

Therapy Session Types Offered by TalkSpace and BetterHelp

You don’t receive any live therapy sessions with the basic Talkspace package. The only therapy you get on Talkspace by default is through texting. On the other hand, BetterHelp does not regulate the number of live texts, videos, and audio sessions you can have on the app. You and your therapist can decide on a mutually agreed number of live hours, usually once a week, and unlimited messaging.

Both BetterHelp and Talkspace include a regular, convenient-to-use messaging program. After you are matched with a therapist, all you have to do is to send a message and wait for a response, which may differ significantly between therapists.

You can use the text chat option to look for previous messages and feedbacks. If texting doesn’t work for you, you can ask your therapist to make a voice or video call. Please note that the quality of such services can vary between advisers, and may cost extra money.

How To Schedule an Online Session?

Planning a live session on BetterHelp or Talkspace depends mainly on the availability of your counselor or therapist. To schedule a meeting on BetterHelp, you must first ask your therapist if he offers text messaging, video chat, or phone calls. If the therapist does, you can schedule a live chat with the counselor, and select a day and hour that is mutually convenient.

Which One Has a Better Privacy Policy?

All of these businesses are incredibly committed to delivering help and security to their customers. They ensure confidentiality of their private and personal details revealed during text messaging or live video sessions.

BetterHelp and TalkSpace comply with the legal requirements of the U.S. federal and state regulations with respect to the privacy of patient records, just as every conventional provider of counseling. They are also HIPAA-certified and use 256-bit symmetric encryption on everything you type or say on their channels.

The TalkSpace website contains all details about its privacy policies. It is clear that the company can keep the details you share.

Comparison of TalkSpace and BetterHelp’s Cost

Both BetterHelp and TalkSpace are cost-effective when compared to the expenses of conventional in-office counseling (which can range up to $400 a session). BetterHelp’s treatment package costs $65 per week with unlimited therapy, while TalkSpace’s equivalent program costs $99 per week. Both BetterHelp and TalkSpace offer monthly subscriptions.

BetterHelp

Once the free time for testing closes, BetterHelp offer their customers 4 potential installment bundles which are as per following;

Weekly Membership

Through this membership plan, the customer just pays 80$ each week. This allows the customer to avail one live meeting with their specialist and 24-hour texting.

Monthly Membership

The plan costs 65$ each week as a single payment of 260$ is made in the beginning. It incorporates a sum of four meetings for the whole month and unlimited messaging in a safe talk box. Basically, it’s an expansion of the previous bundle, with some added benefits of greater scale and economics.

Quarterly Membership

This plan is worth 45$ a week and requires a single installment of 540$. It allows customers to have one meeting each week and limitless messaging.

Yearly Membership

This arrangement costs an aggregate of 182$ every year, which likens to just 35$ each week and permits similar features as the other plans.

The conclusion from BetterHelp’s strategy is that the arrangement of features stays almost the same, only it is spread throughout a more extended timeframe. 

TalkSpace

TalkSpace offers services and packages that differ from those of BetterHelp.

Firstly, TalkSpace doesn’t offer a weekly package. All of its packages revolve around monthly payments. Secondly, it doesn’t place as much emphasis on live sessions like BetterHelp.

A detailed description of their packages is given below.

  • Unlimited Messaging Therapy Plus – This plan includes texting, recorded audio and video messaging. The therapist replies daily, 5 days per week. It can be billed monthly, 260$, equating to a weekly cost of 60$, every three months costing 708$, amounting to 54$ per week or billed every six months, a total of 1248$, which is considered as the most economical as it is equivalent to being charged 48$ per week.
  • Unlimited Messaging Therapy premium – Along with the services offered in Unlimited Messaging Therapy Plus, this integrates a live 30-minute session each month. One can subscribe to it either monthly which costs 316$ paid as a lump sum or paid for every three months which amounts to 852$ lump sum and 65$ weekly. The last option is to pay 151$ every six months, equivalent to 58$ per week.
  • Unlimited Messaging Therapy Ultimate- It permits unlimited texting and recorded audio and video messages. However, in contrast to the unlimited messaging therapy premium plan, this package allows a customer to schedule four live sessions per month instead of one. It is considered the costliest TalkSpace payment plan. One can pay 396$ each month, 1068$ like clockwork, or 189$ each for a half year.

Are BetterHelp and TalkSpace covered by insurance?

Likewise quality and cost, insurance can be the main consideration with regards to picking any medical care service.

BetterHelp

BetterHelp isn’t yet guaranteed to be insured by any of the main agencies. Anthem, Cigna, Aetna, Centene, and so on, don’t insure people against BetterHelp.

TalkSpace

This is where TalkSpace has a benefit over BetterHelp. It Is might actually be covered by the insurance of around 40 million Americans at this time. Premera Blue Cross Blue Shield, Cigna, Humana, and Optum all can help cut off a portion of the heavy expenses of TalkSpace treatment.

Customer Support Offered by TalkSpace and BetterHelp

It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions.

There are no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. Both of them encourage you to send an e-mail or fill out a request.

Conclusion

There’s no real winner between the two companies. Regardless of the counseling platform you choose, the most critical factors in seeking online therapy services are price, accessibility, convenience, communication tools, and the expertise of therapists. Thanks to services such as BetterHelp, TalkSpace, and others, you have the flexibility to choose between phone sessions, live chat, and video sessions.

You only have to select the one that best meets your needs if you need mental health care. Both these platforms have qualified and certified practitioners, and are approved only if they follow specific requirements and expectations. Most importantly, both offer a similar level of expertise regardless of the subscription plan or live sessions per month that you choose.

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