BetterHelp vs. Talkspace Comparison

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As mental health care begins to develop, online therapy is rapidly gaining popularity as a mainstream opportunity for seeking professional help. The growing success in this industry has made a place for a variety of businesses to control the business in an intensely competitive environment. Some of the largest companies that share the majority of the market and have the best credibility are BetterHelp and Talk space. These two firms have a lot in common as they provide almost the same quality service.

BetterHelp is the world’s most successful online counseling platform. It has 8,000 + healthcare professionals, each with at least four years and 2,000 hours of hands-on experience.

Talkspace is an online therapy startup offering private counseling from a network of licensed therapists. With unrestricted texting, users have access to a registered, qualified therapist with no appointment required.

Best Overall
Best chats

Main Differences between BetterHelp and TalkSpace


Talkspace Counseling

Unlimited counseling messages and you can talk to therapists via live chat, video call, or phone call

Unlimited texting and 4 x 30-minute live sessions

Mobile and Desktop apps

Laptop or PC

It has a seven-day free trial and over 6,000 licensed online counselors

 3,000+ licensed therapists

Dedicated therapy plans for adults, teens, and couples

Sign up if you’re 13 or older but with parental permission

Changing therapists whenever you like

Matching Criteria ( using 25-point questionnaire to match you to someone)

Well-reviewed by 1,000+ people on Trustpilot

Specific stress management programs

Sign up if you’re 13 or older

It matches on your behalf  and uses a therapist matchmaker who asks you questions via live chat

Access past conversations even if you cancel

Sign-Up Process of Betterhelp and TalkSpace

BetterHelp connects you with a counselor depending on the result of the admission test that you complete at the time of registration. You should answer questions about your health issues and your medication priorities. After you finish this sign-up, BetterHelp can connect you to a counselor, usually within 24 hours or less. BetterHelp’s intake process is simple, but it may seem unappealing because it is automatic.

Talkspace’s evaluation process is more open and interactive. You engage in a video session with a therapist who asks questions, monitors your answers, and walks you through the application process.

Screening Process of Betterhelp and TalkSpace

All counselors on the two platforms are qualified professionals. The main difference between the two is that BetterHelp features the profiles of all of their counselors on their website, encouraging you to search for a different therapist if you like.

Talkspace refers you to a matching counselor when you sign up for the website. It asks you a few questions, and then pair you with a particular therapist based on your responses. If you want to replace your counselor, you need to send a request, and Talkspace can finally reassign you. 

For Talkspace, there is a “we decide what’s better for you” approach because you can’t choose a therapist even though you’re asking for a change.

BetterHelp encourages each therapist applicant to perform a case study examination by a licensed healthcare professional. This 4-5-week systematic process resulted in a 15% approval rate to enter the program. Talkspace, on the other side, expects all of its counselors to have achieved more than 3,000 hours of professional training to access their network.


Phone calls

Video Chats

Betterhelp and TalkSpace- Areas of Treatment

BetterHelp and Talkspace cover nearly every area in the mental health department.

Some of the areas that are covered by both sites are:

While they both address the same concerns, the main difference between the two is that Talkspace also provides a teen chat section where therapists help teenagers between the ages of 13 and 17. At the same time, BetterHelp offers a more general focus on its online therapeutic services.

Session Types of BetterHelp and TalkSpace

You don’t receive any live sessions with the basic Talkspace package. This means that the only therapy you get on Talkspace by default is by texting. On the other hand, BetterHelp does not regulate the number of live sessions that you can have on the app. You and your therapist can come to a mutually agreeable number of live hours, usually once a week.

Both BetterHelp and Talkspace include a regular, convenient-to-use messaging program. When you are matched up with a therapist, all you have to do is deliver a message, and then you have to wait for their response, which may differ significantly between therapists.

You can use the text chat to look for previous messages and feedbacks. If the text doesn’t work for you, you should ask your therapist to make a phone or video call. Note that the quality of such services can vary from adviser to adviser and may cost extra money.

How to Schedule a Session?

Planning a live session at BetterHelp or Talkspace depends mainly on the availability of your counselor. To schedule a meeting at BetterHelp, you must first ask your therapist if they offer video or phone calls. If they do, you should schedule a live chat with the counselor, selecting a day and hour that suits both parties’ timetable.

Pricing and Privacy Policy

All of these businesses are incredibly committed to delivering help and security to their patients. They ensure the confidentiality of their private personal details during their use of the network.

BetterHelp and Talkspace are legally managed by U.S. federal and state regulations on the privacy of patient records, just as every conventional provider of counseling. They are also HIPA certified and use 256-bit symmetric encryption on any piece of information that you type or say on their channels.

The Talkspace website contains full detail about its privacy policies. It is clear that the company can keep the details you share.

Both BetterHelp and Talkspace are cost-effective compared to the expense of conventional in-office counseling (which can range up to $400 a session).  BetterHelp’s treatment package pays $65 a week with unlimited therapy, while Talkspace’s equivalent program pays $99 a week.

During the first three months of therapy, BetterHelp can reduce the regular price so you can apply for financial aid. Talkspace does not offer any financial support.

Customer Support

It is essential to reach customer service whether you have a technical issue with the app, a billing problem, or whether you would like to ask a question.

There is no significant distinction between the customer support services provided by each of the two networks. Both of them encourage you to send an e-mail or fill out a request. 


There’s no real winner between the two companies. The most critical factors in seeking online therapy for both platforms are price, accessibility, convenience, communication tools, and the expertise of their therapists. You only have to select the one that best meets your needs in case you need health care. All of these services have qualified and certified practitioners that are approved only if they follow specific requirements and expectations.

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