BetterHelp vs. Talkspace Comparison

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As mental health care continues to evolve, online therapy is rapidly gaining popularity as a mainstream option for seeking professional help. The growing success in this industry has encouraged many mental health providers to seek control over an intensely competitive environment. Therapists such as those who offer person therapy and evidence-based solutions often make use of video sessions and messaging therapy. Two of the largest counseling platforms that share the majority of the market and have the best credibility are BetterHelp and Talk space. These two online therapy platforms have a lot in common as they provide almost the same quality of counseling services.

BetterHelp and TalkSpace at a Glance

BetterHelp is the world’s most successful online counseling platform. It has 8,000 + mental health professionals and therapists, each with at least four years and 2,000 hours of hands-on experience. This makes BetterHelp one of the most sought after online therapy platforms.

TalkSpace is an online therapy platform, offering private counseling with the help of a network of licensed therapists. It offers unrestricted texting, and users have access to registered and qualified therapists without requiring prior appointments. Talkspace has its share of faithful clientele.

Best Overall
Best chats

Main Differences between BetterHelp and TalkSpace


Talkspace Counseling

Unlimited text messages, and you can talk to therapists via live video, video and audio messaging, or phone calls

TalkSpace offers unlimited texting and 4 x 30-minute live sessions

Mobile and Desktop apps for hands-on therapy and therapy plan

TalkSpace clients can access therapy on Laptop or PC

Betterhelp offers a seven-day free trial, and over 6,000 licensed online counselors specialized in different kinds of therapies

3,000+ licensed therapists and mental health providers

Betterhelp offers dedicated therapy plans for adults, teens, and couples

Sign up if you’re 13 or older but with parental permission

Change therapists every week or whenever you like

Matching Criteria ( uses a 25-point questionnaire to match you to a therapist)

BetterHelp is well-reviewed by 1,000+ people on Trustpilot

Talkspace offers specific stress management programs based on research

Sign up for therapy service if you’re 13 or older

TalkSpace uses a therapist matchmaker to connect you with the right therapist by asking you questions via video sessions

Access past conversations even if you cancel therapy service

Sign-Up Process of Betterhelp and TalkSpace Online Therapy

BetterHelp connects you with a counselor based on an admission test you complete at the time of registration. You should answer questions about your health issues and your medication priorities. After you finish this initial intake form, BetterHelp connects you to a counselor, usually within 24 hours or less. BetterHelp’s intake process is simple, but it may seem unappealing because it is automatic.

Talkspace’s evaluation process is more open and interactive. Customers engage in a video session with a therapist who asks questions, monitors their answers, and walks you through the application process. This resembles actual mental health care if we consider Talkspace vs. others.

Screening Process of Betterhelp and TalkSpace Therapy Services

Every counselor and mental health professional on both the platforms are qualified professionals. The main difference among the two is that BetterHelp features the profiles of all of their counselors on their website, encouraging you to search for a different therapist if you like.

Talkspace refers you to a matching counselor when you sign up for the website. It asks you a few questions, and pairs you with a particular therapist based on your responses. If you want to replace your counselor, you will need to send in a request, and Talkspace will reassign your therapist. 

For Talkspace, there is a “we decide what’s better for you” approach because you can’t choose a therapist even though you’re asking for a change.

BetterHelp encourages each therapist applicant to perform a case study examination by a licensed healthcare professional. This 4-5-week systematic process resulted in a 15% approval rate to enter the program. Talkspace, on the other side, expects all of its counselors to have achieved more than 3,000 hours of professional training to access their network.


Phone calls

Video Chats

Therapy Session Types Offered by TalkSpace and BetterHelp

You don’t receive any live therapy sessions with the basic Talkspace package. The only therapy you get on Talkspace by default is through texting. On the other hand, BetterHelp does not regulate the number of live text, video and audio sessions you can have on the app. You and your therapist can decide on a mutually agreed number of live hours, usually once a week, and unlimited messaging.

Both BetterHelp and Talkspace include a regular, convenient-to-use messaging program. After you are matched with a therapist, all you have to do is to send a message and wait for a response, which may differ significantly between therapists.

You can use the text chat option to look for previous messages and feedbacks. If texting doesn’t work for you, you can ask your therapist to make a phone or text video. Please note that the quality of such services can vary between advisers, and may cost extra money.

How to Schedule a Session?

Planning a live session on BetterHelp or Talkspace depends mainly on the availability of your counselor or therapist. To schedule a meeting on BetterHelp, you must first ask your therapist if they offer text messaging, video chat or phone calls. If the therapist does, you can schedule a live chat with the counselor, and select a day and hour that is mutually convenient.

Which One Has a Better Privacy Policy?

All of these businesses are incredibly committed to delivering help and security to their patients and customers. They ensure confidentiality of their private and personal details revealed during text messaging or live video sessions.

BetterHelp and TalkSpace comply with the legal requirements of the U.S. federal and state regulations with respect to the privacy of patient records, just as every conventional provider of counseling. They are also HIPAA-certified, and use 256-bit symmetric encryption on everything you type or say on their channels.

The TalkSpace website contains all details about its privacy policies. It is clear that the company can keep the details you share.

Comparison of TalkSpace’s and BetterHelp’s Cost

Both BetterHelp and TalkSpace are cost-effective when compared to the expenses of conventional in-office counseling (which can range up to $400 a session). BetterHelp’s treatment package costs $65 per week with unlimited therapy, while TalkSpace’s equivalent program costs $99 per week. Both BetterHelp and TalkSpace offer monthly subscriptions.

When compared with each other, BetterHelp reduces the regular price if you apply for financial aid during the first three months of your therapy sessions. TalkSpace does not offer any financial support on its subscription plans.

Compared to traditional in person mental health services, BetterHelp and TalkSpace are flexible with respect to sessions per month, and sessions per week. You also have the option of being billed monthly, and paying a lump sum. In addition, you can choose just a session per month or a session per week. In other words, the difference between Betterhelp and TalkSpace are minimal.

Customer Support Offered by TalkSpace and BetterHelp

It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions.

There is no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. Both of them encourage you to send an e-mail or fill out a request. 


There’s no real winner between the two companies. Regardless of the counseling platform you choose, the most critical factors in seeking online therapy services are price, accessibility, convenience, communication tools, and the expertise of therapists. Thanks to services such as BetterHelp, TalkSpace, and others, you have the flexibility to choose between phone sessions, live chat, and video chats.

You only have to select the one that best meets your needs if you need mental health care. Both these platforms have qualified and certified practitioners, and are approved only if they follow specific requirements and expectations. Most importantly, both offer a similar level of expertise regardless of the subscription plan or live sessions per month that you choose. 

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