HealthSapiens Review 2024: Pricing Plans, Features, Pros & Cons
We write our honest reviews but this page may contain affiliate links, with some of the partners mentioned, to support this website. Read more here
We follow a rigorous reviewing process that includes first-hand testing, thorough research, user reviews, and transparent methodology. Our reviewers are editorially independent, so you can trust their recommendations.
Nowadays, people avoid visiting their doctor or only see it during utmost emergencies.
Unfortunately, this trend often leads to easily-preventable diagnoses because people don’t treat their health problems on time by skipping the doctor’s visits.
Luckily, the world has HealthSapiens, which offers a simple healthcare option suitable for everyone.
This modern platform provides its members with access to tons of board-certified doctors and a vast array of licensed mental health specialists in all 50 states plus Puerto Rico.
The platform manages practically everything you’d need from your personal doctor—including diagnoses, therapy sessions, and prescriptions. Plus, you’ll no longer have to commute back and forth for a simple check-up!
Thanks to HealthSapiens, people are just a click away from professional care straight from the luxury of their homes.
If you are ready to sign up yourself, this HealthSapiens review will fill you in on the bread and butter of this platform.
What is HealthSapiens?
Health Sapiens is a platform that offers online counseling and mental care to Americans.
So, as soon as you join the site, you get access to an impressive number of affordable pre-clinical sessions.
The best part is that you can always set a therapy appointment when you need one.
Another huge plus is that you don’t have to wait for weeks to schedule an appointment with your doctor—typical for in-person doctor visits.
Founded in 2016, HealthSapiens is an ideal platform for those looking for an outlet to vent while avoiding the awkwardness of face-to-face sessions.
The website is rich in counselors majoring in different fields, so finding a suitable therapist is hassle-free.
HealthSapiens Pros and Cons
HealthSapiens has plenty to offer, even though we discovered a couple of limitations you need to know before deciding if it’s the platform for you.
Below, we cover an extensive list of the benefits of this platform and some disadvantages that may concern you.
Without further ado, the following is a list of the pros and cons of HealthSapiens:
- Available 24/7;
- Works in all 50 states;
- No insurance is required;
- An option to order and top-up medical prescriptions;
- Can cancel it anytime you need as there is no contract;
- Therapists are licensed, and doctors are board-certified;
- Available via video chat, phone, messaging, as well as face-to-face options;
- An infinite number of medical appointments;
- Competitive monthly subscription.
- Does not offer individual subscriptions;
- Does not support family or couple counseling;
- Therapists are not allowed to prescribe pharmaceuticals such as antidepressants;
- Not up-to-par customer service.
HealthSapiens Sign Up Process
Before you can start using HealthSapiens’s services, you have to sign up via the official website, HealthSapiens.com.
The registration process won’t take you more than a few minutes and is doable anywhere.
Simply follow the easy steps below to arm yourself with an account:
- Step 1: Choose between telehealth for families or individuals.
Following this, another page will pop up with a complete description plan, and after that, a registration form will unlock.
- Step 2: In the registration form, enter your info, including your name, surname, and an active e-mail address.
Then, the site will redirect you to another web page where you need to add your bank card information.
- Step 3: List up to six family members to your HealthSapiens account if you selected Medical Assistance.
You don’t have to create an additional account for your family members, and you don’t have to pay any extra fees.
- Step 4: Enter your medical data because the HealthSapiens service will select a consultant that matches your specific needs.
As soon as your data is processed, which shouldn’t take longer than 15 minutes, you may schedule a session with a licensed professional from the USA.
Remember to pick a meeting option most convenient for you (phone call, text chat, or video chat).
During the session, your doctor may decide to write you a prescription. In that case, they will send you the prescription form to show in a pharmacy of your choice.
We sincerely love the HealthSapiens concept, as the doctor who will start the first session with the user becomes its permanent consultant.
This strategy is better than referring the users to a new specialist every time they need one because the new doctor won’t be familiar with the user’s details from previous doctors.
Still, if the appointed consultant doesn’t suit you, you can tell that to the HealthSapiens customer support agents, and they will find you another specialist.
Types of Sessions and Devices You Can Use for Contact
HealthSapiens prides itself on offering every possible means of contact to suit every client’s needs—including contactless appointments.
We’ll now quickly go over the available options:
Each session lasts for 15 minutes, and the user selects the preferred variant for communication with the doctor or specialist.
The good thing is that HealthSapiens works on every device with Internet access that supports video and text chats.
For this Health Sapiens review, we have tested the platform using tablets, smartphones, PCs, and laptops, and HealthSapiens worked flawlessly for each of them.
Mobile devices and desktop options offer fast and straightforward access to the HealthSapiens services, so there is no need for a designated mobile app.
However, if you have an internet connection problem, you can take advantage of over-the-phone sessions.
What to Expect with HealthSapiens?
Users can enjoy various benefits from the online consultations with their doctors that HealthSapines provides.
Instead of spending hours in the waiting room when visiting the doctor’s office, you can get in touch with them online via various methods.
It is pretty easy to use the Health Sapiens platform. As soon as you cover your monthly rate, you can access bottomless multi-scheduled and pre-clinical sessions.
HealthSapiens isn’t limited to offering plans for counseling and medical services. It also provides 24/7 access to a Master’s level counselor, and users can access it from any location worldwide.
All the consultations at HealthSapiens are available by face-to-face, text, video, and phone appointments.
Our team, who provided all the necessary information about this HealthSapiens review, revealed that the platform uses the popular blockchain technology.
It means that the platform has access to the cryptocurrency transactions by its members interconnected in a peer-to-peer system.
Qualification of HealthSapiens Therapists
Health Sapiens carefully selects its counselors, and they are all US-licensed.
You can relax and trust your doctor as they all have a minimum of ten years of practice in the area.
Of course, all medical personnel has provided certificates of professional experience and education, so there’s no doubt regarding their expertise.
When job seekers submit their applications and provide all the required documents to HealthSapiens, they get an invitation for an interview.
Candidates who will successfully pass the interview will receive training that includes various treatment methods, technical skills, and telemedicine features crucial to working at the renowned Health Sapiens platform.
Mental Health Issues
Licensed therapists at HealthSapiens are US-based, and they all have a minimum of a Master’s degree.
The platform is professional to the T, and each counselor undergoes a rough background check.
Online HealthSapiens therapists will help you with an enormous range of mental health issues, including:
- Mood Disorders;
- Relationship problems;
- Post-Traumatic Stress Disorder (PTSD);
- Teen/parenting issues;
- Obsessive-Compulsive Disorder (OCD);
- Substance Abuse.
HealthSapiens therapists can’t prescribe prescriptions like antidepressants.
Their counseling is limited to face-to-face sessions, so the platform doesn’t offer plans for families and couples.
That is perfect for individuals who aren’t keen on paying a fee for each visit to their doctor’s office for a medicament renewal.
HealthSapiens has a subscription fee that doesn’t cover the expenses for prescribed medications.
To get access to online therapy at HealthSapiens, you should subscribe to the counseling plan that costs $197 per month.
The good thing is that once you sign up, you get unlimited pre-clinical sessions and multiple scheduled therapy sessions.
If you are reading this Health Sapiens review because you are interested in the medical plan, you should know that there is an option for family or individual programs.
The family plan has a noble concept and ensures coverage for up to six members of your family.
Each member is free to cancel the plan at any time. You should also bear in mind that medical plans don’t cover counseling.
The following is a list covering all medical plans available at HealthSapiens:
1. Protect Myself Medical Plan: $19.95 per month
- Covers one individual;
- Infinite consultations with a doctor online;
- 24/7 access;
- Medical prescriptions are sent to your local pharmacy;
- No copay per visit;
- Cancel anytime;
- This plan doesn’t include counseling.
2. Protect My Family Medical Plan: $24.95 per month
- Covers seven people (One + six family members);
- Unlimited consultations with a doctor online;
- 24/7 access;
- Medical prescriptions are sent to your local pharmacy;
- No copay per visit;
- Cancel anytime;
- This plan doesn’t include counseling.
3. Monthly Counseling: $197 per month
- Secure, private remote counseling;
- 24/7 access to counselors who have Master’s level education;
- No co-pay.
HealthSapiens services are available with or without a health insurance company.
They won’t bill your existing insurance provider since you will pay on your own for the HealthSapiens services.
If you don’t have existing insurance for mental health, you can subscribe to HealthSapiens services. Their services don’t ask for a deductible or copay.
Be careful because there are several fees that HealthSapiens charges to its customers that aren’t mentioned anywhere on its official website.
Our experts who look for extra details for this HealthSapiens review discovered that when you exceed your eight counseling online sessions for six months, HealthSapiens will start charging you extra money for additional online sessions.
The customer service team doesn’t always mention how much these additional sessions would cost either.
The site doesn’t refer to any fees for canceling the HealthSapiens membership, but some previous customers note that HealthSapiens charges you a $10 fee for the cancelation process.
HealthSapiens uses an EMR (electronic medical record) to store its members’ details and health history, just as your regular doctor’s office stores your info.
You, as well as your providers, can access this record anytime you wish.
That makes for a highly convenient strategy because if you have more providers on HealthSapiens, they can check your earlier records with another provider.
However, your info is safe, and third-party providers who aren’t HealthSapiens members don’t have access.
Counselors and physicians you work with using the HealthSapiens platform follow the same privacy standards and laws as in-person mental health or medical visits.
If any providers don’t meet the terms of these privacy laws, the HealthSapiens platform itself doesn’t take any responsibility.
However, given the website focuses on employing only board-certified medical staff always up to the task, privacy concerns are rarely an issue.
This HealthSapiens review won’t be complete if we don’t mention the customer support team that deals with all members’ concerns.
Patients at HealthSapiens appreciate the effort the customer support agents make to meet all the requirements, answer tons of questions and solve their issues.
Still, a small group believes that HealthSapiens does not offer the best customer support service.
They mainly refer to the fact that the team sometimes cannot provide an answer, specifically regarding the exact extra fees.
For example, the official website doesn’t explain how many sessions your subscription plan includes and how much you will have to pay for extra sessions when you exceed the planned number.
Another missing thing on the official HeathSapiens site mentioned before in our Health Sapiens review is the cancelation fee of $10.
Other user testimonials note that the support agents answered their calls instantly, and they only had to wait for a short time while the agent looked for a solution and an answer to their questions.
In addition, some HealthSapiens members occasionally weren’t able to reach any customer support agents, or the agents weren’t in a position to give answers to their questions. Sometimes, 48 hours would pass without a response from the team, which is quite alarming.
Is HealthSapiens a Good Value for Your Money?
We can’t say whether HealthSapiens is a good value generally, as its value depends on your present healthcare costs and the type of services you need.
If you have straightforward issues and often use medical care but don’t have insurance, this telehealth service might be of good value for you.
The HealthSapiens telehealth service charges an affordable subscription fee but offers unlimited medical visits, and the more often you use this service, the more you get your money’s worth.
HealthSapiens services are ideal for those who have accident-prone kids or those with large families.
HealthSapiens is also of great value for individuals who cannot quickly leave work early and visit the doctor or parents with their hands full.
Individuals who agree to buy HealthSapiens services only need to send messages to their provider to schedule an appointment.
On the other hand, those who have good insurance that comes with low co-pays, or people who don’t use health care very often, may find HealthSapiens not suitable for them.
Health Sapiens Reviews
There are plentiful of HealthSapiens reviews left by its customers, and most of them are positive, alluding to the fact that, yes—Health Sapiens is worth trying.
Users are happy that the platform is here to assist them as the majority are busy and don’t have any extra time to spare commuting to their doctor’s office.
Some customers love the part that HealthSapiens offers help 24/7, so they can use its services even for the weekend.
We also found HealthSapiens reviews in which users express their joy to have HealthSapiens as they can use its services without existing health insurance.
Our favorite HealthSapiens review is that the counselors are highly effective and fully licensed.
Some users even wrote that the therapy sessions at this provider are “life-changing.”
These testimonials are more than satisfactory and only point out that HealthSapiens.com is a praiseworthy online mental health care platform.
If you don’t have medical insurance, or in case you are exhausted from searching for a solid platform with affordable subscription plans, HealthSapiens might be what you need precisely.
Their simple-to-understand medical plans give you premium access to health care—all at a budget-friendly monthly price.
Once you join the inviting HealthSapiens family, you won’t have to pay for each of your visits, and you will have 24/7 access to see a healthcare professional.
Thanks to its services, you will no longer spend a significant portion of your valuable time in the waiting room.
Featuring well-educated and trained professionals and a complete section just for mental health, HealthSapiens is all you need in this modern and hectic world!
For Emergency Situations
If you are in a mental health crisis, it is important to seek immediate help. Online therapy can be a great resource for ongoing mental health care, but it is not appropriate for immediate crisis situations.
If you are having suicidal thoughts or plans, or if you are feeling like you might harm yourself or others, please call 911 immediately. You can also reach the National Suicide Prevention Lifeline at 988 for free and confidential support.
Here are some other resources that can help if you are in crisis:
- Crisis Text Line: Text HOME to 741741
- The Trevor Project: 1-866-488-7386
- National Alliance on Mental Illness (NAMI): 1-800-950-NAMI (6264)
Please remember that you are not alone, and there is help available. If you are in crisis, please reach out for support.