A counseling agency proves its authenticity by offering a refund. Getting a BetterHelp refund can be a tricky task that, unfortunately, some customers have to do. A mental health service cannot disappoint any customer, as it could cost lives. Even though that shouldn’t happen, many unsatisfied customers have reached out for help but have not received the necessary attention. In some cases, some patients may find themselves consoling with the inadequate advisor or none whatsoever.
BetterHelp offers appropriately paid consolidations for people who struggle with mental health issues. They have a team of experts watching over a hotline where troubled individuals can contact them. However, not every customer can align with every therapist.
This is why every consulting agency needs a refund warranty. It is the best thing they could offer if there is a displeased customer. Nevertheless, to access the BetterHelp refund policy, you need to first understand how it works. Here are some of the tips and tricks to get BetterHelp financial assistance!
What is the BetterHelp Refund Policy?
Over 10% of the world’s population struggles with mental health issues, so you can imagine how many refund requests are out there.
You can quickly file a refund request if you are experiencing trouble with your BetterHelp payments or just think that you are not getting exactly what you paid for. This is your right as the prospective buyer and the one with the mental concerns, so it’s understandable that you should make the rules.
If you search the Terms and Conditions of BetterHelp, you’ll notice they offer vague explanations to your rights and privileges. The teams that evaluate the therapist’s work have a difficult time narrowing down results of client complaints, which is why it is so generalized in their BetterHelp’s terms.
BetterHelp offers a case-by-case resolution for any kind of refund request or complaint. Some of the solutions they offer include:
- Switching your therapist with a new one
- Expansion of your subscription without additional costs
- Allowing partial or full refunds when appropriate
The exact situations where you can request a refund from BetterHelp are not implied, but some reports alarm that customers got their refund after canceling their accounts. Based on the reviews, customer satisfaction varies.
Does BetterHelp Refund its Customers?
According to their policies, BetterHelp offers refunds for unsatisfied customers. They do partial or whole refunds depending on the severity of the situation. They usually offer a case-by-case solution, where they evaluate the issues and your complaints. If the situation calls for it, you will receive your refund. If not, they will offer you a couple of solutions to replace the inconveniences. Different therapists and therapies are some of the resolutions.
Even though inconveniencies with online mental health services need to stop happening, they do occur. Fortunately, BetterHelp promises a refund for any unsatisfied buyer who paid to get cured.
How To Ask for a Refund From BetterHelp?
Asking for a refund from BetterHelp is tricky but not incomprehensible. Because their return policy is so obscure, you’ll need to look for other possibilities to contact their customer service line. Like BetterHelp states in their Terms and Conditions, the right approach to getting your refund is through email. This is the only way you will ensure that you will get a BetterHelp refund.
1. Contacting BetterHelp through email
To reach BetterHelp’s team, you will need to write an email to their official contact email: [email protected]. If you want to place your refund demand this way, make sure you list all your intentions as clearly as possible. Include just the important amount of information so the experts can locate your account easily. Mention your contact info and profile number so they can get a clear perspective of the issue based on your account.
2. Contacting BetterHelp through Phone
Emails can quickly go to spam, and to avoid those hypothetical situations, you should call BetterHelp over the phone. If you haven’t heard from their team for a while, then your email has surely been disregarded. Before you dial their phone, prepare your account info and number.
The Number: 888-6888-9296
Once they answer, have a detailed conversation with the agent and ask for a refund.
Unfortunately, business hours are not presented on the BetterHelp website. The best decision is to ring them multiple times during work hours throughout the week.
3. Contact BetterHelp Online
If emailing or ringing doesn’t get you the refund, then BetterHelp offers a contact form on their website. This is another way to reach BetterHelp’s customer services online.
The contact form should include:
- Your email address and profile name
- A typed message demanding the refund
- To make sure they get the form, choose the ‘I have a billing-related question’ under the ‘Type of Contact’
- Re-check if you submitted it
- Expect an answer in your inbox
4. Contact BetterHelp through a Letter
If none of these ways worked, you can do it the old-fashioned way and request a refund through a letter. Their address is 990 Villa Street, Mountain View, CA 94041.
Make sure to send your refund letter through certified mail. This is so you can offer evidence that your request was mailed.
How much does BetterHelp reimburse?
A therapy with BetterHelp costs as little as $60 to $90 for a whole week. You get a bill every four weeks.
According to BetterHelp’s refund policy, you can cancel your subscription at any time. When it comes to reimbursing, BetterHelp can reduce the fee from $340 monthly to only $260. This will be decided according to your income.
What are the Potential Issues With BetterHelp Refunds?
Many customers have reported that their experiences with the BetterHelp refund were not so great. Some of them say that their profiles were deleted right after they submitted a complaint against BetterHelp. Others even claimed that they finally got their refund after consulting with PayPal. If none of these options get you a refund, you can always file a dispute with Paypal.